Refund Policy
Public policy information for RAWLY users, customers and reviewers.
RAWLY provides digital subscriptions. Except where law or the circumstances below require otherwise, subscription charges are generally non-refundable after the billing period begins. Refunds may be considered for duplicate or incorrect charges, payment-provider errors, material technical failure, legal requirements or approved support exceptions. Annual plans provide 12 months access for the price of 10 monthly payments and do not automatically receive prorated refunds. Paying for Professional activates the workflow but does not guarantee verification. Requests should go to billingrawly@gmail.com with the account email and transaction reference; never send full card numbers or identity documents by ordinary email.